Elements and Performance Criteria
- Confirm contract requirements
- Legislation, public sector standards and organisational requirements relating to probity, financial management, approvals and other considerations are identified for inclusion in the contract management plan
- Contract requirements are re-confirmed with all parties
- Obligations to the contractor, limits of authority and delegations relating to the contract are determined in accordance with contractual arrangements and organisational policy and procedures
- Start-up or transition arrangements are confirmed
- Prepare contract management plan
- Contract risks are identified and a risk management plan is developed in line with contract requirements and organisational policy and procedures
- Procedures to identify, receive and address contract variations are determined in accordance with the contractual requirements and organisational procedures
- Procedures to investigate, resolve or refer disputes/complaints are determined in accordance with contractual requirements and organisational procedures
- Key performance indicators are developed/negotiated and administrative processes are identified and approved for the life of the contract in accordance with organisational procedures
- Contract management plan that addresses all key elements is documented, approved and maintained in accordance with organisational requirements
- Ethical behaviour, probity and privacy principles are applied to all elements of the contract management plan
- Implement contract strategies
- The requirements of confidentiality/freedom of information are identified for the contract
- Communication requirements are identified/confirmed in line with contractual obligations and the needs of stakeholders
- A communication/information strategy is developed that matches the needs of the organisation, the contract and the contractor's business environment
- Contract review requirements are established with stakeholders
- A contract review strategy is developed to review management of the contract, contractor performance and user satisfaction
- Implement contractual arrangements
- Business relationship with contractor is established and managed in accordance with organisational policy and procedures
- Start-up or transition arrangements are implemented
- Financial, administrative and information management processes are established
- Contractual arrangements are implemented in accordance with the contract management plan